What personally identifiable information of yours or third party personally identification is collected from you through the web site

The organization collecting the information

How the information is used

With whom the information may be shared

What choices are available to you regarding collection, use and distribution of the information

The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control

How you can correct any inaccuracies in the information

If you feel that we are not abiding by our posted privacy policy, you should first contact LifeGrid Internet Customer Service through email or by mail at:

LifeGrid Internet
1810 Broad Ripple Ave #12.
Indianapolis, IN 46220

Information Collection and Use

LifeGrid Internet is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. LifeGrid Internet collects information from our customers at several different points on our website and affiliate websites.

At LifeGrid Internet, it is necessary to obtain a physical address, including zip code, in order to check the location for what Internet services are available to you and fulfill a quote request. We also need a phone number or email address to contact you with the results, unless you have reached us using our online chat session during normal business hours.

LifeGrid Internet may collect personally identifiable information when you fill out our order forms. We will ask for your name, service address, phone number and email address. LifeGrid internet uses this information collected to check our service availability at your location and fulfill your internet service quote request. Once you decide to get service from us, we may also be asking for a credit application form to be signed where credit references information will be requested from you. Protecting personally identifiable information of our customers is very important to us. We will not share nor disclose any of this information and will only use it to be able to provide you with the best internet service possible.

A cookie is a piece of data stored on the visitor's hard drive containing information specific to that visitor's use of the website. Any information placed in the cookie is accessible only to www.lifegrid.com, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart from one page request to the next. We are also able to maintain your session information from one visit to the next. By setting a cookie on our site, our customers do not have to log in more than once, thereby saving time while on our site. If a customer rejects the cookie, they may still browse our site. Unfortunately, the customer experience will be greatly curtailed, as the customer will be unable to log in or make a purchase.

We use IP addresses to analyze trends, administer the site, track customer's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We use an outside shipping company to ship orders, and a credit card processing company to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We value your privacy very much at LifeGrid Internet, and will never release any account information to anyone outside of the necessary core groups that help our business function, like those mentioned above unless our customers give us the authority to do so.

This web site contains links to other sites. Please be aware that LifeGrid Internet is not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

If a customer wishes to subscribe to our newsletter, we ask for contact information such as name and email address and zip code. If at any time you should wish to unsubscribe, simply follow the link in your newsletter to update your email preferences. You may reach us through our Customer Service department.

When our order form asks customers to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by Thawte, a leading encryption software company available today. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information offline. All of our customers' information, like the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a salesperson) are given access to personally identifiable information.

If you have any questions about the security at our website, you can send an email to our Customer Service department

If your person information changes you can add new information or delete any addresses or credit cards from your account by opening a trouble ticket using our helpdesk email address. You can also modify your login information and opt out of our newsletter from the same manner. Of course, if you prefer speak to a human, we can be reached at (317) 257-7170.